RateMyGame Payment and Refund Terms

Introduction

These RateMyGame Payment and Refund Terms ("Terms") apply solely to purchases of RateMyGame products made on Pickleheads.com. These Terms do not apply to any other products or services offered by Pickleheads via its website or mobile applications. By purchasing a RateMyGame product, you agree to be bound by these Terms.

1. Product Overview

RateMyGame is a digital product that provides purchasers with a promo code granting access to My DUPR Coach, a third-party platform where players can submit gameplay footage to receive a DUPR rating and assessment from a coach.

Upon successful payment, you will receive a promo code via email or within your Pickleheads account dashboard. This code:

  • Is valid for 12 months from the date of redemption
  • Is non-transferable and non-refundable
  • Constitutes full delivery of the RateMyGame product

If you choose to pay for your doubles partner at checkout, your purchase will generate a shared promo code that may be redeemed twice—once by you and once by your partner. Both players will independently gain access to the My DUPR Coach platform and have the ability to submit video footage for personal assessment and rating.

Pickleheads acts solely as a facilitator of this transaction and does not provide the coaching, assessment, or DUPR rating services.

2. Payment Terms

  • Payment is collected at the time of purchase via Stripe.
  • All sales are final once the promo code is delivered to the purchaser.
  • In the event of a payment failure, delivery of the promo code will not occur. You are responsible for resolving any issues with your payment method.
  • Upon successful payment, the promo code is considered delivered and fully consumed, regardless of whether you later choose to redeem it.
  • If you purchase a dual-use promo code (for yourself and a partner), the product is deemed delivered upon receipt of the promo code, whether or not both parties redeem it.

3. Refund Policy

All RateMyGame purchases are non-refundable. This includes (but is not limited to) situations where:

  • The promo code is lost, unused, or unredeemed
  • The customer or their partner is dissatisfied with the DUPR rating or feedback provided
  • The customer or their partner is unable or unwilling to submit gameplay footage
  • The customer disagrees with the coaching style, evaluation method, or DUPR result

Once a promo code is issued, no refunds, cancellations, or exchanges will be granted under any circumstances.

4. Disclaimers

  • Access to a third-party platform: By purchasing RateMyGame, you are receiving access to My DUPR Coach, a platform operated independently of Pickleheads by third-party coaches.
  • No guarantee of outcome: Pickleheads makes no guarantees or representations regarding:
    • The quality or credentials of any individual coach
    • The time required to receive a DUPR rating
    • The accuracy, consistency, or desirability of the DUPR rating outcome
  • No endorsement or warranty: Pickleheads does not endorse, supervise, or warrant the services provided by coaches on the My DUPR Coach platform. All evaluations are subjective and performed solely at the coach’s discretion.

5. Role of Pickleheads

Pickleheads is not a provider of DUPR rating services. The company’s role is limited to facilitating payment and delivery of a promo code that grants access to a third-party service. All assessments, feedback, and ratings are delivered independently by coaches unaffiliated with Pickleheads.

Pickleheads does not:

  • Conduct or supervise assessments
  • Set or influence DUPR rating outcomes
  • Guarantee the availability of specific coaches
  • Mediate disputes between users and coaches

6. Indemnification

You agree to indemnify and hold harmless Pickleheads, its affiliates, officers, directors, employees, and agents from any claims, disputes, damages, liabilities, losses, or expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use (or your partner’s use) of the My DUPR Coach platform
  • Any disputes, dissatisfaction, or misunderstandings with third-party coaches
  • Any reliance on feedback or DUPR ratings received via the service

7. Security and Privacy

Your payment is processed securely through Stripe, an industry-leading payment platform that adheres to the highest standards for data security and PCI compliance. Pickleheads does not store or have access to your full payment information.

To learn more about how we handle personal data, please review our Privacy Policy.

8. Modifications to These Terms

Pickleheads reserves the right to update or modify these Terms at any time. When changes are made, we will revise the “last updated” date at the bottom of this page. Material changes may be communicated by email or through notices on our website. Your continued use of RateMyGame after any changes constitutes your acceptance of the revised Terms.

9. Contact Us

If you have questions about these Terms or need assistance, please contact our support team at support@pickleheads.com.

Last Updated: April 24, 2025