Q: How do payments work for waitlisted players or players who request to join?

If a player has been added off of the waitlist, they will need to return to the session page to pay. Until they do, they will be marked as unpaid in your player list. The same is true for players who request to join a private session.

Q: What refund policy options can I set for my sessions?

You have three options: • Never issue automatic refunds • Automatically refund if player leaves 24+ hours before session • Automatically refund if player leaves 48+ hours before session No matter which policy you select, you can also manually issue refunds to players.

Question 1

What payment methods are accepted?

Accepted Answer

Players can pay with credit or debit card, Apple Pay or Google Pay.

Question 2

What currencies are supported?

Accepted Answer

We support over 135 native currencies.

Question 3

How do I set up payments for my sessions?

Accepted Answer

You'll need to set up a Stripe account first. This can be done through your payment settings on Pickleheads. You'll need to provide business information and link your bank account for payouts. Once you do, you’ll be able to add a price to any session.

Question 4

What are the fees?

Accepted Answer

There are two types of fees: • Stripe charges 2.9% + $0.30 for payment processing • Pickleheads charges 7% (maximum of $10 USD) to the player on top of the session cost. • For example, on a $20 session, players pay $22.35 and organizers take home $20.00.

Question 5

How do I track who has paid?

Accepted Answer

Players are automatically marked as paid in the session list. If someone pays separately, you can manually mark them as paid.

Question 6

How do payments work for waitlisted players or players who request to join?

Accepted Answer

How do payments work for waitlisted players or players who request to join?

Question 7

What refund policy options can I set for my sessions?

Accepted Answer

What refund policy options can I set for my sessions?

Question 8

How much is refunded to players?

Accepted Answer

When a refund is issued : • Players get back the session fee minus Stripe fees and Pickleheads fees • If you cancel the session, players get the full amount back including fees Since Stripe fees are non-refundable, organizers must maintain an adequate balance to cover these fees ($0.30 + 2.9% per transaction).

Question 9

What happens if I don't have enough funds in my Stripe account for refunds?

Accepted Answer

The refund will fail if there are insufficient funds. It's recommended to maintain a minimum balance in your Stripe account to cover potential refunds.

Question 10

How do I process manual refunds?

Accepted Answer

You can issue manual refunds directly from the player list.

Question 11

Are payments available in the mobile app?

Accepted Answer

Yes, players can pay for a session on the website or mobile app.

Question 12

What if I don’t have a website?

Accepted Answer

Stripe requires basic information about the person collecting payments. If you don’t have a website, you can enter the URL to your Pickleheads group or a description of why you are collecting payments.

Simplify payments for your pickleball games and events

See payments in action - watch the video series!

Collecting payments

Paying for a session

Refunds

Frequently Asked Questions