Refund Policy

At Pickleheads, we strive to create an enjoyable experience for organizers and players alike. To ensure transparency and fairness, we’ve established the following refund policies for sessions facilitated through the Pickleheads app. Organizers have the flexibility to select the policy that applies to each session. Please review the refund policy for your session carefully before registering.

Refund Policy Options

Organizers can choose one of the following refund policies for their sessions:

1. No Refunds

  • Terms: Players are advised to ensure their availability before signing up. No refunds will be issued under any circumstances, including non-attendance by the player. However, if the session is cancelled by the organizer, players will always receive a full refund.

2. No Refunds Within 24 Hours (Default Policy)

  • Terms: No refunds will be issued if a player cancels or drops out within 24 hours of the session’s start time.
  • Refund Process: If eligible, refunds for cancellations made earlier than 24 hours before the session’s start time will be processed automatically on the day of the session. Refunds may take 5-7 business days to appear on your card.

3. No Refunds Within 48 Hours

  • Terms: No refunds will be issued if a player cancels or drops out within 48 hours of the session’s start time.
  • Refund Process: If eligible, refunds for cancellations made earlier than 48 hours before the session’s start time will be processed automatically on the day of the session. Refunds may take 5-7 business days to appear on your card.

Session Cancellations

If a session is cancelled, players will always receive a full refund. Refunds for cancelled sessions will be processed automatically and may take 5-7 business days to appear on your card.

General Refund Guidelines

  • Payment Platform: All payments and refunds are processed through Stripe Connect. Refund timelines may vary depending on your financial institution.
  • Disputes: Any disputes regarding payments or refunds must be directed to the organizer of the session. Pickleheads acts solely as a facilitator and does not assume liability for refund disputes between organizers and players. Pickleheads will not mediate or intervene in disputes regarding payments, refunds, or session policies. Players and organizers are responsible for resolving such issues directly.
  • Special Circumstances: If players are not entitled to a refund based on the session’s refund policy, they may contact the organizer directly to request one. Exceptions to the above policies will be at the sole discretion of the organizer and must be communicated directly with them.

By registering for a session on the Pickleheads app, you agree to the refund policy selected by the organizer for that session. If you have any questions regarding the refund policy for a specific session, please contact the organizer directly before signing up.

Thank you for using Pickleheads to organize and enjoy pickleball sessions!